Help Center

Hosting Standards

What Are Hosting Standards?

These standards can help you earn great reviews for providing excellent and dependable hospitality. You can see how you’re doing by checking ratings and feedback from your guests.

When you go to your dashboard, you’ll see the ratings you’ve received for communication, check-in, accuracy, cleanliness, and overall experience.

You’ll also see your response rate on your dashboard. To see your commitment to reservations, check the Superhost section of your dashboard. And by frequently checking your calendar, you can maintain updated availability.

Updated Availability

You should always feel confident that you’re able to host a reservation. Keeping your calendar and listing information updated increases the likelihood of receiving reservation requests you can accommodate.

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Timely responses

How frequently and quickly you respond to reservation requests and booking inquiries is measured by your response rate.

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Supporting your guests

Whether or not you’re staying in the space with your guests, it’s important to remain available throughout their stay. Your guests will have the opportunity to rate the clarity and consistency of your communication. The average of the ratings you receive appears on your listing page.

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If your response rate gets too low, your search placement may be impacted and you may face certain penalties, including having your listing temporarily deactivated. This ensures that travelers aren’t at risk of contacting you and being ignored.

Commitment to Reservations

When you confirm you’ll host someone, they’re trusting you to take care of their needs. Whether it’s a family vacation or a business trip, an unexpected change in accommodations can be very disruptive.
If the unexpected happens and you can’t avoid cancelling a confirmed booking, here are some things to keep in mind:

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We want travelers who book on Fiction to feel confident in their plans, so we take cancellations seriously. You can be subject to penalties—including financial penalties—if you cancel a confirmed booking.

Check-In

Your guests will be invited to rate their check-in experience at the end of their stay, so it’s an opportunity to devote extra care to making them comfortable. Keep in mind your guests may be tired from traveling, so it’s important to put them at ease with a clear and simple check-in process.

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Accuracy

We hear from hosts and guests that sharing clear expectations before a trip can contribute to a better experience for everyone. As a host, you can help travelers decide if your space is a good fit for their needs by providing detailed information about what your listing has to offer.

Your guests will have the opportunity to rate the accuracy of the information you provide. Creating a detailed profile and listing page will attract guests who match your hosting style and help you earn great ratings.
Your listing information

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Your amenities

One of the things that makes your listing fantastic is the set of amenities that make it extra comfortable, perfect for families, or easy to work from.

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Your price

A very high price may lead travelers to assume your listing is extra luxurious—they shouldn’t be expecting a castle when they arrive at a cottage.

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Cleanliness

A clean and tidy listing will always look its best and most inviting. Your guests can rate the cleanliness of your listing and the average of your ratings appears on your listing page.
It’s important to give yourself enough time to clean, particularly when you have back-to-back bookings.

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If you consistently receive low cleanliness ratings, you may be subject to penalties. A clean space is something travelers expect.

Overall Experience

Your guests will have the opportunity to rate their overall experience staying at your listing. The average of the overall experience ratings you receive will appear on your listing page. It also appears when a traveler searches for a place to stay and sees the listings that match their search criteria. So having a high overall rating is a great way to stand out in search results.

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Value

You have control over how you price your listing, but it’s important to set a price that balances expectations with what your listing has to offer. Guests also have the chance to rate the value of your listing and the average of your ratings appears on your listing page.

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