Help Center

Cancellation And Payment

What happens if the tenant leaves the flat before the contract ends?

If the tenant decides to leave before the end of the contract, the cancellation policies that you have set in the rental contract signed with the tenant will be applied.

Can a tenant cancel the booking request once it is already accepted?

Yes, there is a chance that the tenant cancels the booking that you already accepted. In the case of a cancellation from the tenant, the cancellation policies would apply.

If you have not selected a specific cancellation policy, the standard cancellation policies from Fiction will be applied.

Please refer to our Terms and Conditions for further information on our cancellation policies.

Can I cancel a booking once it is already accepted?

Yes, you can cancel the booking after an acceptance. If you need to cancel a booking that has already been confirmed please do so at your earliest convenience, so that we can find a proper solution for the tenant.

Please refer to our Terms and Conditions for further information on our cancellation policies.