Help Center

Benefits For Hosts

What guarantee of payment do I have from the tenant?

In order for a tenant to be able to place a booking request via Fiction he/she needs to authorize the payment of the first month’s rent in addition to the booking fee. When the booking is confirmed by the landlord, that payment authorization is captured. If you wish to have more information about this matter, please refer to our Terms and Conditions.

Can I control who rents my property?

By using Fiction you are always going to have the last word on who rents your property. First of all, you can specify what profile of tenants (students, professionals, couples) your property is suitable for, so that it can appear on your ad. Secondly, when someone places a booking request for your property, you will have access to the information they have added about themselves and their stay. You will be the one to accept or reject the booking, therefore you’ll have absolute control over the tenants that stay at your property.

First of all, you can specify what profile of tenants (students, professionals, couples) your property is suitable for, so that it can appear on your ad. Secondly, when someone places a booking request for your property, you will have access to the information they have added about themselves and their stay. You will be the one to accept or reject the booking, therefore you’ll have absolute control over the tenants that stay at your property.

Secondly, when someone places a booking request for your property, you will have access to the information they have added about themselves and their stay. You will be the one to accept or reject the booking, therefore you’ll have absolute control over the tenants that stay at your property.

Can I contact Fiction regarding an issue with a tenant who booked through Fiction?

If you experience any issue regarding a booking you have confirmed or regarding a tenant who has moved into the property you can contact us at [email protected] and we will do our best to find a convenient solution.

Furthermore, if you have any doubts during the booking process, you can ask the correspondent booking agent and he/she will be pleased to help you out!

Is Fiction’s service exclusive?

There is no need to have exclusivity with Fiction. If you prefer, you can also advertise your properties on other websites.

Nevertheless, please make sure to inform us of any changes in the availability of your property so that we can update it in our system.

How fast will my property get rented if I advertise through Fiction?

That depends on the type of property you have, city and time of the year. As you know, seasonality affects the property market.

By renting through Fiction your property will have greater visibility and reach a lot more people as we manage a great variety of social media platforms. We also offer a great customer service that helps possible tenants find the best properties for them.

The good thing about having your property listed in Fiction is that we have tenants interested for properties throughout the year, so it is easier that your property gets booked at any time.

Will I need to show my apartment to all people interested in my property?

For your comfort, Fiction will check your property once and collect all the information needed to advertise your property on our web. We will make a video, take pictures and ask you all the relevant information so that the tenants can feel as if they had visited your property in person.

Does Fiction charge for its services?

The publishing service, photographs, video, floor plan and ad, is completely free for the landlord.

How does Fiction help tenants and landlords?

Fiction gets landlords and tenants in contact quickly and fast, saving time and money for both parties. Landlords won’t have to show the flats and answer thousands of emails and calls to get a tenant.

Tenants will not have to waste time in visiting properties and will be able to book one from the comfort of their own home.